Refund policy

Refund policy

Our guarantee

We truly believe we have some of the best products in the world, and we want to make sure we back that up with a risk-free ironclad 30 days guarantee after purchase or 7 days after receiving the item.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.  If you don't like it, no hard feelings we'll make it right. 

Damaged Product

We will only reimburse you if the item is deemed to be defective or damaged and you have notified us within 7 days. Buyers are required to provide photographic evidence of the product defects to info@basmajo.com within 7 days of receiving the item.

In the event you wish to return the purchased item, all costs related including the shipping fee will be shouldered by the buyer.

Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a reimbursement within 7 days of receiving the item. Buyers are required to provide photographic evidence of the product’s manufacturing defects to info@basmajo.com. If the case is deemed valid, Basmajo will cover the related cost to reimburse.

After 7 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.

Cancellation on Orders

In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at info@basmajo.com. Please be advised that any cancellations requested after 12 hours or purchase will not be entertained.

Modifications on Orders

Buyers are allowed to make changes to orders placed within 12 hours of purchases and before orders are fulfilled. Changes requested after 12 hours of purchase will not be entertained.

Additional non-returnable items

Gift cards
Downloadable software products
Some health and personal care items
Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@basmajo.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Vyšná 31 Raslavice 086 41 Slovakia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last update 10. 7. 2018
BasMaJo - Everything for You